Application Support · Systems Troubleshooting · Workflow Improvement

I make complex systems easier to support.

I'm Katrina, an application support leader who resolves complex production issues, connects technical teams with business needs, and improves repetitive workflows with practical automation.

Part detective. Part translator. Fully obsessed with making things work.

Explore my work

Selected work

Automation projects

01

Settings Checker

Checks webpages to identify whether important settings are enabled or disabled.

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02

Settings Adjuster

Updates page settings based on the situation, reducing repetitive manual steps.

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03

Field Editor

Enters plaintext into fields that need to be modified, quickly and consistently.

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04

Account Recovery Demo

An interactive, fictional demonstration of a user-facing locked-account and password-recovery workflow.

Launch demo

More tools and workflow experiments coming soon.

The person behind the tools

About

I help people and systems get unstuck.

01

Find the issue

I investigate production problems across SaaS platforms, SQL results, logs, and integrations.

02

Make it clear

I translate technical findings into practical next steps for customers, stakeholders, and engineering teams.

03

Improve the workflow

I document what works and use thoughtful automation to reduce repetitive effort.

Professional background

Want the full story?

Explore my expanded work history, accomplishments, and professional background on a password-protected page.

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